Customer Services Manager

It is an exciting time to join Warwick District Council’s Arts Section!

The Arts Section is part of the wider Cultural Services team at Warwick District Council. We operate several key cultural facilities in Royal Leamington Spa, Warwickshire, including the Royal Spa Centre which is the district’s only professional theatre. The Royal Pump Rooms is a cultural and tourist attraction with services including Leamington Spa Art Gallery & Museum. We are also responsible for Leamington Town Hall, which has a mixture of tenants and has hireable spaces for community events. Over 500,000 people access our facilities every year – engaging with our busy programme of performances, film screenings, exhibitions, workshops, talks and events.

We are searching for an experienced, motivated individual who is committed to delivering the highest standards of customer care to join the team in the role of Customer Services Manager. If you are looking for a varied, exciting and challenging customer facing role within a creative environment– then this is the job for you!

The Customer Services Manager oversees the Arts Section’s public facing services and resources in order to deliver the highest standards of care whilst maximising income from customer secondary spend. The Customer Services team welcome visitors into our venues, operate our bars and mobile sales points, steward events, invigilate our exhibition spaces, sell tickets, provide information and advice, ensure visitors are safe, and help our customers to have a fantastic, inspiring experience every time they visit us.

To apply, please visit https://www.warwickdc.gov.uk/info/20017/council_job_vacancies/1422/customer_services_manager

Please note that interviews will be held in the week commencing 19th August