Customer Services Supervisor

Nottingham Castle Visitor Centre is a combined retail and admissions space. The first and last stop in the delivery of a world class experience, welcoming visitors to the Castle and striving to make our shop a market leader in heritage retail. The role is responsible for the effective day-to-day management of the visitor services and operational activities, achieving KPI targets, maximising profitability and ensuring all staff are fully trained and motivated to deliver a consistently gold standard of customer service.

Nottingham Castle Trust are keen to see applications from people of all backgrounds and communities and are committed to representing the diverse nature of the city.  We look forward to receiving applications from all suitable candidates and will conduct inclusive recruitment processes based on attitude, experience and qualifications. Nottingham Castle Trust are also committed to ensuring that no-one invited to interview should be excluded due to financial circumstances and will reimburse anyone attending interview (related costs must be supported by receipts) if required.

Further details are available at: https://docs.google.com/document/d/1E0tMu0iMUA9AQvNLzS0DLjqV9fP3y94mbpuRy2U9iIw/edit?usp=sharing

1st Interviews to be held week commencing 7th Dec 2020

Start date – by mid-January 2021

CV and covering letter to: recruitment@nottinghamcastletrust.org by 27 November 2020